Terms of Service

These Terms govern the use of NODUS at noduscrm.com. By signing in to or using NODUS you agree to them. If you use NODUS on behalf of an organization, you confirm that you are authorized by that organization to do so.

If an organization has signed a separate agreement for NODUS, that agreement takes precedence over these Terms where the two differ.

NODUS is provided by Teora AI ("NODUS", "we", "us").

NODUS is a business CRM and sales operating system. It lets an organization manage companies, contacts, leads, deals, trade fairs, meetings, tasks, notes, files and internal chat, connect business mailboxes and calendars, and use AI-assisted features such as the @Nodus assistant.

Features differ between organizations, depending on what each organization enables and the permissions it gives each user.

NODUS is provided to organizations ("customer organizations") for their business purposes, and to the people they authorize, such as employees. It is not a consumer service.

Access is by invitation of the customer organization. The organization decides who may use NODUS, with which role, and can withdraw a user's access at any time.

• Sign in only with your own account, and keep your sign-in method (for example your Google account) secure.
• Do not share your account, and do not use another person's account.
• Tell your administrator promptly if you believe your account or a connected mailbox has been accessed without authorization.
• You are responsible for activity under your account, unless it results from a failure of NODUS's own security.

You may connect a Google Workspace or Microsoft 365 account to NODUS. Connect only accounts you are entitled to connect: your own business mailbox, or a shared mailbox your organization has authorized you to connect.

By connecting an account, you authorize NODUS to access it within the permissions shown on the provider's consent screen and only to provide the features described in the Privacy Policy. You can disconnect the account in NODUS and revoke the permission at the provider at any time.

Your use of Google and Microsoft services remains subject to the terms of those providers.

What a user can see and do in NODUS is set by the customer organization's roles and permissions — including access to records, hidden fields, shared mailboxes and mail oversight. Do not try to get around these permissions.

Administrators are responsible for configuring permissions in line with their organization's policies and the law, including any obligation to inform employees about mail oversight.

"Customer data" means the information a customer organization and its users put into NODUS or connect to it, including CRM records, files, chat messages and connected-account data.

• Customer data belongs to the customer organization. NODUS claims no ownership of it.
• The organization gives NODUS the rights needed to host, process, display and transmit customer data only to provide and secure the service, as described in the Privacy Policy.
• The organization is responsible for the lawfulness of the customer data it records — in particular for having a legal basis to record personal data about its contacts — and for the instructions it gives through its use of NODUS.

Use NODUS for legitimate business purposes, in line with the law, your organization's policies and these Terms. Keep the information you record accurate and relevant to the business relationship.

You must not:

• send spam, unsolicited bulk e-mail or deceptive messages through NODUS or a connected mailbox;
• use NODUS to harass anyone, or to process data you have no right to process;
• upload malware, or attempt to access accounts, records, mailboxes or systems you are not authorized to access;
• probe, scan or test the vulnerability of NODUS without our written permission, or interfere with its operation;
• scrape NODUS, or copy its data out at scale other than through its export features;
• reverse-engineer NODUS except where the law allows it;
• use NODUS or its AI features for unlawful purposes, or to make decisions with legal or similarly significant effects on people solely on the basis of automated output.

NODUS works with services of other companies, such as hosting, authentication, e-mail, calendar and AI providers. We are not responsible for those services themselves, their availability or their terms. When a third-party service is unavailable or changes, the related NODUS features may stop working.

NODUS uses Google and Microsoft data only as described in the Privacy Policy. Its use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Google, Gmail, Google Calendar and Google Meet are trademarks of Google LLC; Microsoft 365 and Outlook are trademarks of Microsoft Corporation. NODUS is not affiliated with or endorsed by Google or Microsoft.

Some features of NODUS use AI models or automated rules — for example the @Nodus assistant, e-mail drafts, company classification, trade-fair research and the classification of inbound e-mail into leads or a review list.

• AI output and automated classifications can be incomplete or wrong. NODUS does not guarantee their accuracy, completeness or fitness for a purpose.
• Review AI output before relying on it or sharing it. You remain responsible for decisions you make with it.
• NODUS presents AI output as a suggestion, a draft or a plan for you to confirm; it does not send anything outside NODUS on the basis of AI output alone.

Some actions in NODUS reach people outside NODUS: sending an e-mail or a reply, sending a meeting invitation, creating, changing or cancelling a calendar event, and adding an online meeting link.

• These actions happen only when you start or confirm them in NODUS. You remain in control of each one.
• Before confirming, check the recipients, the content, the time and the attendees. Messages and invitations are sent from your own connected account through Google or Microsoft and generally cannot be recalled.
• You are responsible for the content you send and for having the right to contact its recipients.

NODUS — its software, design, logo and documentation — is owned by its operator or its licensors and is protected by intellectual property laws. Subject to these Terms, authorized users receive a limited, non-exclusive, non-transferable right to use NODUS for their organization's business during their authorization. No other rights are granted.

If you send ideas, suggestions or bug reports, we may use them to improve NODUS without obligation to you. Attachments and personal data in feedback are handled under the Privacy Policy.

We work to keep NODUS available and reliable, but we do not promise uninterrupted or error-free operation. NODUS may be unavailable during maintenance, updates or incidents, including incidents at our providers.

NODUS is actively developed. We may add, change or remove features. Where a change materially reduces a feature an organization relies on, we will try to inform it in advance.

The customer organization can end a user's access at any time. We may suspend or restrict access to NODUS where needed to prevent harm, address a security risk, or respond to a serious breach of these Terms or of the law. Where reasonable, we will inform the affected organization first.

A user's right to use NODUS ends when their organization withdraws it or when the organization's use of NODUS ends.

When a user's access ends, their account is deactivated and the records they created stay with the organization. When an organization's use of NODUS ends, it can export its data with NODUS's export features and ask us to delete it. Data is then deleted or returned as agreed with the organization, except where the law requires us to keep it.

To the extent permitted by law, NODUS is provided "as is" and "as available", without warranties of any kind beyond those expressly stated in these Terms or in a written agreement with the organization.

To the extent permitted by law, NODUS is not liable for indirect or consequential losses, such as lost profits, lost business or loss of data that could have been prevented by the organization's own backups or exports. Nothing in these Terms limits liability that cannot be limited by law, such as liability for intent or gross negligence.

Any specific limitation of liability between NODUS and a customer organization is set in their agreement.

We may update these Terms. The date at the top shows the current version. For material changes we will inform users in NODUS before they take effect. Continuing to use NODUS after a change takes effect means accepting the updated Terms.

Questions about these Terms: info@teoraai.com.

Users can also reach us through the in-app Feedback channel or their NODUS administrator.